Useful links

Contact energywatch

energywatch is the independent watchdog for gas and electricity customers. They provide free, impartial advice on a range of energy issues. Click the logo to visit the energywatch website or call the energywatch helpline on 08459 06 07 08

Contact the Home Heat Helpline

The Home Heat Helpline is a free, central phone number offering practical energy advice for people concerned about paying their energy bills. To get your advice call 0800 33 66 99 and speak to a specially trained advisor. You can call yourself or on behalf of a relative, friend or patient or someone you may be concerned about. The Home Heat Helpline is open 9am–8pm Monday to Friday and 9am–3pm on Saturdays. The minicom number is 0800 027 2122.

Other useful websites

A number of useful and relevant websites can be accessed via the internet. Please note that Warm Zones is not responsible for the content of these external sites.

Consumer links

Consumer Advice The sister site to tradingstandards.net
Consumer Direct Consumer advice run by DTI
Doorstep Selling "Your Doorstep – Your Decision", Office of Fair Trading's campaign which alerts customers to the ploys commonly used by salesmen to trick them into buying goods or services, including energy, on the doorstep.
Citizens Advice The umbrella body for Citizens Advice Bureaux
National Consumer Council General consumer body
Trading Standards Trading Standards
Trading Standards Institute Trading Standards website

General energy links

CSE Centre for Sustainable Energy
Energy efficiency Help with energy efficiency

Government and Regulatory Links

Defra Department for Environment, Food and Rural Affairs
Directgov Gives links to all Government sites
DTI Department of Trade & Industry
Environment Agency Environmental regulator
OFT The Office of Fair Trading
Ofgem Office of Gas & Electricity Markets